Trash Valet for Property Managers — Palm Beach County

Quick Answers

Do you provide COI naming the management company?

Yes. The certificate names both the ownership entity and the management company as additional insured, issued at no cost before service begins. Serving Madison Green in Royal Palm Beach and Boca West. Call 561-913-2023.

Are you Compliance Depot registered?

Yes, on request, and maintained through the contract term for management companies that require vendor credentialing. Serving Madison Green in Royal Palm Beach and Boca West. Call 561-913-2023.

What reporting do managers receive?

A monthly written report showing route completion by night, confirmed misses and resolutions, and recurring set-out issues — formatted to forward to a board. Serving Madison Green in Royal Palm Beach and Boca West. Call 561-913-2023.

Can you price a whole portfolio?

Yes. Each property is quoted per unit per month, with clustered Palm Beach County routes recognized in pricing. One structure across the portfolio. Serving Madison Green in Royal Palm Beach and Boca West. Call 561-913-2023.

Can you cover detached homes too?

Yes. Mixed communities run valet for attached sections and can-to-curb for detached homes through one vendor and one point of contact. Serving Madison Green in Royal Palm Beach and Boca West. Call 561-913-2023.

What Property Managers Actually Need From a Valet Vendor

A property manager evaluating trash valet is not shopping for a service; they are shopping for the absence of a problem. The vendor that wins a portfolio is the one that never generates an escalation, produces documentation without being asked, and can be reached by phone when something goes sideways at 9PM. Everything else — pricing, container style, uniform color — is secondary to those three. Across Palm Beach County, managers running portfolios in West Palm Beach, Boynton Beach, Boca Raton, and Palm Beach Gardens tend to have been burned in the same way: a national contractor wins on price, subcontracts the route, rotates crews, and by month four the manager is fielding resident complaints while a call center opens tickets. Trash Caddy is built as the opposite of that. Locally owned, dispatched from Wellington, same crew per property, direct phone access to the team, same-day resolution on confirmed misses, and a monthly written report you can forward to a board without editing it.

Onboarding a Property: The First Two Weeks

Onboarding is where vendors either earn the portfolio or lose it. Our sequence is fixed. We walk the property with management, map the route building by building, confirm compactor or dumpster placement, and document access — gate codes, fobs, guard-list entries, elevator restrictions, and any building where a service elevator must be used after hours. We issue the COI naming both the ownership entity and the management company as additional insured, and complete Compliance Depot or equivalent credentialing on request. We supply a resident welcome letter written to be sent under management's name, plus door hangers printed with the set-out window, installed before the first service night. The first two weeks run with closer supervision and a nightly route review, because that is when resident habits form and when access assumptions get tested. By the end of week two, the route is stable and the service becomes invisible — which is the entire point.

Reporting You Can Forward to a Board Without Editing

Property managers spend an underappreciated amount of time translating vendor output into board-readable material. We remove that step. The monthly collection report states route completion by service night, any confirmed missed collections with the date and how they were resolved, and any recurring resident set-out issues that management may want to address in a community notice. It is written in plain language, without internal jargon, and formatted to be attached to a board packet as-is. When a resident escalates a complaint to the board, the manager can produce the record instead of relitigating the incident. That single capability changes the tone of the relationship between manager, board, and vendor. It also protects the manager: documented service is defensible service. Managers running multiple communities receive consistent reporting across the portfolio, on the same schedule, so the monthly review is one pass rather than a scavenger hunt across vendor formats.

Per-Unit Pricing Across a Portfolio

Portfolio pricing follows the same logic as single-property pricing, with volume recognized. Each property is quoted per unit, per month, based on collection frequency, unit count, and walk complexity. Communities with five-night service price below seven-night. Larger unit counts price lower per unit. Where a manager brings multiple Palm Beach County communities under a single relationship, pricing reflects the reduced cost of dispatching and supervising clustered routes. What does not vary is structure: one per-unit number, no fuel surcharge, no per-bag charge, no mid-term escalator, and no separate mobilization fee. Proposals arrive in writing within 24 hours of each walkthrough and include service nights, set-out policy, holiday handling, recycling nights, the COI template, and a spread worksheet the manager can hand to ownership or a board. Consistent structure across a portfolio matters more than shaving cents per unit, because it makes budgeting and board reporting uniform. Call 561-913-2023 to price a portfolio.

Ancillary Income for Ownership and Associations

Managers are increasingly asked to identify ancillary revenue, and trash valet is the cleanest available answer in Florida multifamily and HOA operations. The property bills residents a monthly amenity fee — inside rent, itemized, or inside the assessment — and pays the vendor a lower contracted per-unit rate. The spread is ancillary net operating income with essentially no offsetting operating expense after setup, because the vendor absorbs labor, vehicles, insurance, reporting, and resident communication. For ownership modeling a disposition, recurring ancillary income with no expense line is the highest-quality revenue on the P&L and capitalizes accordingly. For an association, the same spread funds reserves or holds the assessment flat. In both cases, the manager is the person who brought the idea, which is not a small political asset. Trash Caddy never bills residents directly and never markets to them; the property owns the fee, the messaging, and the relationship entirely. Call 561-913-2023 for a spread worksheet at your unit count.

Insurance, Credentialing, and Risk

Risk management is where a manager's reputation is exposed and where cheap vendors become expensive. Trash Caddy carries commercial general liability and workers' compensation coverage, and issues a certificate naming both the ownership entity and the management company as additional insured — not as certificate holder — before the first shift. Compliance Depot and equivalent vendor-credentialing registration is completed on request and maintained through the term. Crews are uniformed, identifiable, and briefed on property-specific access rules rather than improvising entry. Where a community requires background-screened vendors on site after dark, we accommodate the requirement in writing. The practical test for any vendor is simple: ask for a sample COI and current credentialing status today. A local operator produces both within hours. A national contractor routes the request to a regional compliance desk and returns it next week — which is also how long a service problem will take to resolve. Call 561-913-2023 and ask.

Handling Season, Storms, and Schedule Disruption

Palm Beach County has two operating realities that out-of-state contractors underestimate. First, season: occupancy in condo and 55+ communities from Jupiter to Boca Raton swells from November through April, and waste volume rises with it. Routes need to absorb that without adding complaints, which means staffing for peak rather than average. Second, hurricane season: county hauling schedules shift, compactors fill unpredictably, and debris rules change during declared events. A local operator adjusts because it is operating in the same weather; a distant contractor works from a schedule that no longer matches reality. Trash Caddy plans season staffing per property and communicates schedule changes to management directly, in advance where possible and immediately where not. Managers do not have to chase us for a storm-week update. This is unglamorous operational detail, and it is exactly the detail that determines whether a manager spends October fielding resident calls or not.

Adding Can-to-Curb for Detached Sections

Many Palm Beach County communities under management are mixed: attached villas or townhomes around a shared compactor, plus streets of detached homes with individual county carts. Valet fits the first; can-to-curb fits the second. Rather than sourcing two vendors, managers can run both through Trash Caddy — valet contracted by the association or ownership, can-to-curb subscribed by individual homeowners at flat monthly pricing with photo confirmation by text after every service. One vendor, one point of contact, consistent crews, and consistent documentation across the whole property. For managers in Wellington, Loxahatchee, Royal Palm Beach, Palm Beach Gardens, Jupiter, and Delray Beach, where mixed-product communities are the norm rather than the exception, this eliminates a recurring administrative headache. It also gives the manager something to offer detached homeowners who ask why the villa residents get doorstep service and they do not. Call 561-913-2023 to structure a blended program for a mixed community.

Switching Vendors Without a Service Gap

Managers rarely switch valet vendors mid-term because they fear a gap, and vendors know it. A clean transition is entirely achievable with two weeks of overlap planning. We walk the property while the incumbent is still running, map the route independently rather than inheriting assumptions, confirm access, and stage containers if the incumbent's are proprietary and will be removed. Resident communication goes out one week ahead under management's name, explaining that the set-out time is unchanged — because keeping the resident-facing routine identical is what makes a transition uneventful. Night one of the new service runs with supervision on site. In practice, residents in most transitions never notice, which is the objective. If your current contractor is generating escalations you cannot resolve by phone, the switch is less risky than continuing. Call 561-913-2023 and we will map the transition against your contract end date, including any notice period you are required to serve.

Start a Conversation About Your Portfolio

If you manage communities in Palm Beach County with attached units and shared compactors, a single call establishes whether trash valet fits and what it would net. Call 561-913-2023 with your property list — city, community name, unit count, layout, and current arrangement. We schedule walkthroughs around your calendar, return written per-unit proposals within 24 hours of each visit, and include the COI template, sample resident letter, holiday and recycling policy, and a spread worksheet per property so you can take real numbers to ownership or a board. There is no charge and no obligation, and if a property is not a fit we will say so instead of pitching it. Trash Caddy is Palm Beach County's only locally owned dedicated trash valet and can-to-curb company, 5-Star Google Rated, no app required, with direct team access at 561-913-2023. Managers who want a vendor that does not generate escalations should start here.

Frequently Asked Questions

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